Introduction
Mirai Traffic School ('Company', 'we', 'us', or 'our') provides a California DMV-licensed online Traffic Violator School. This Privacy Policy describes how we collect, use, store, protect, and disclose Personal Information of students and visitors.
By using our website or enrolling in our course, you agree to this Policy.
Definitions
Personal Information: Any information that identifies or relates to a specific person.
DMV Information: Required data for California Vehicle Code §11200-11229.
Service Providers: Third-party vendors who support our operations (hosting, email, database).
Information We Collect
DMV-Required Student Information
- Full legal name
- Date of birth
- USA Driving License Number
- Email address and phone number
- Citation, docket, or court reference
- Course start/stop timestamps
- Quiz and exam results
- Certificate records
- Identity verification responses
- IP address at all checkpoints
Device & Technical Information
- IP address
- Browser type
- Device type
- Time zone
- Session logs
- Pages visited
- Cookies & analytics
Payment Information
All payments are securely processed by Stripe, a PCI-DSS Level 1 certified payment processor. We NEVER store, process, or have access to your full credit card numbers, CVV, or complete card details. Stripe handles all sensitive payment data on their secure, encrypted servers.
- Email address (for receipts and payment confirmation)
- Billing address (for fraud prevention)
- Payment method type (card brand, last 4 digits only)
- Transaction ID and payment status
AI Chatbot Information
AI is for educational purposes only and does not provide legal advice.
- Questions asked
- Session metadata
- AI responses
AI Voice and SMS Support Information
Our AI receptionist provides general course information and enrollment support. Vapi supports the AI voice call and Twilio provides voice and SMS delivery. Calls are recorded and transcribed by our AI voice provider, Vapi, for quality, training, and support purposes, and callers are told this in their own language early in the call. We retain minimal structured support and consent records. Callers should not provide driver license, citation, court case, payment card, or other sensitive DMV information by voice. We keep a short written summary of the call, and the text messages you send us. We do not keep our own copy of the call recordings or full transcripts.
- Caller and SMS destination phone numbers
- Call timing, duration, status, language, and structured outcome
- Verbal consent timestamp, method, and script version
- Requested-link and SMS delivery status
- Transfer or callback status
- Link clicks, account creation, payment, and refund attribution
- Call summary
- Inbound text message content
How We Use Personal Information
Operate the DMV-Licensed Course
- Verify identity
- Enforce lesson timing rules
- Track progress
- Generate certificates
- Submit completions to the DMV/courts
Verify Student Identity per DMV Requirements
- Identity verification questions during course
- IP address logging at checkpoints
Process Payments Securely via Stripe
- Payment confirmation
- Receipt generation
- Refund processing
Submit Completion Certificates to the DMV and Courts
- Certificate generation
- DMV submission records
- Court notification
Provide Customer Support
- Password reset emails
- Course notifications
- Technical assistance
Comply with California Vehicle Code §11200-11229
- Record retention for 3 years
- OL-850 quarterly reporting
- Audit trail maintenance
Data Retention & Security
To comply with California Vehicle Code §11200-11229 and DMV regulations, we retain student records for a minimum of three (3) years from the date of course completion.
• Retention Period: Student data is stored for 36 months (3 years) minimum
• Daily Backups: All student records are backed up daily to ensure data integrity
• Encryption: All data is encrypted at rest using industry-standard encryption protocols
• Deletion Schedule: After 42 months (3.5 years), student data is permanently and securely deleted unless legally required to retain longer
• AI Voice Recordings: Call recordings and transcripts are held by our AI voice provider, Vapi, under their retention period. Mirai Traffic School does not keep its own copy
• AI Voice Metadata: Minimal call, delivery, callback, and attribution metadata, along with the call summary and inbound text message content, is retained for up to 12 months
• SMS Consent Evidence: Minimal proof of messaging consent is retained for as long as required by law and at least until consent is withdrawn
Disclosure of Information
We share data only with:
• California DMV and courts requesting completion data
• Authorized service providers: Supabase, Resend, Stripe, Vapi, Twilio, PostHog, OpenAI, and temporarily Google Analytics
PostHog analytics data is processed in the United States. We do not send PostHog names, email addresses, DMV identity data, payment identifiers, exam answers, chat text, or certificate identifiers.
OpenAI processes ad-attribution and confirmed-purchase events for ChatGPT Ads measurement.
We do not sell or rent Personal Information.
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
SMS Customer-Care Program
When you call Mirai Traffic School and clearly agree, we may send one customer-care SMS containing the website link you requested.
Message frequency is one message per call/request. Message and data rates may apply.
Reply HELP for help or email support@miraitrafficschool.com. Reply STOP to opt out.
Declining SMS consent does not affect access to our website or customer support. We do not send a message after a refusal, silence, or unclear response.
CCPA Rights
Request data deletion: sign in to your account and submit a request from your profile. We will email you a confirmation link to verify your identity before admin review begins.
We respond to verified CCPA deletion requests within 45 days. Deletion requests are manually reviewed and do not automatically anonymize data.
We anonymize eligible profile personal information, but preserve DMV and court records, certificates, payment records, and compliance audit data when required by law.
We do not sell Personal Information, and you may request access or correction of inaccurate data by contacting support.
Changes to This Policy
We may revise this Policy. The Effective Date will update accordingly.
Contact Information
Mirai Traffic School
California, USA
Email: support@miraitrafficschool.com (Preferred)
Website: https://miraitrafficschool.com